We are committed to providing you with the best possible customer service experience. Accordingly, it is bound by the Privacy Act 1988, which sets out several principles concerning the privacy of individuals.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our Site, we’ll track the following:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- Optimise and place advertisements, including advertisements of third-party vendors and remarketing advertisements based on past visits to this platform, on our own and third-party websites
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us.
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Braintree, a PayPal company. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Collection of Your Personal Information
There are many aspects of the Site that you can view without providing personal information; however, for access to future website customer support features, you are required to submit personally identifiable information. This may include but is not limited to a unique username and password or provide sensitive information to recover your lost password.
Sharing of Your Personal Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations concerning protecting your personal information.
Use of Your Personal Information
For each visitor to reach the Site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally to gauge visitor traffic and trends and deliver personalised content to you while on this Site. In addition, from time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use them for these new purposes only. Data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
How Long Do We Retain Your Data
The comment and its metadata are retained indefinitely if you leave a comment. This is so we can automatically recognise and approve any follow-up comments instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this Site or have left comments, you can request to receive an exported file of the personal data we hold about you, including the information you provided. You can also request that we erase any personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Email: [email protected]
Information on the Australian Privacy Act